SitemapIntranets 2001


Jakob Nielsen
Nielsen Norman Group

Best Practices in Usability
Monday, April 30

Bad web usability is costing the world economy approximately one trillion dollars per year. Much attention has been focused on the billions of dollars that are lost due to poor e-commerce design, and that is indeed a serious problem. In contrast, Intranets have usually been neglected in terms of usability, and the resulting loss of employee productivity sums to huge amounts of money and accounts for the lion's share of the impact on the world economy from difficult-to-use web design. Extranets often suffer from inadequate workflow support and have their own productivity problems. This talk will analyze the underlying issues in usability and how it relates to productivity. Dr. Nielsen will also describe the steps that should be taken to improve usability and even run a live demo of the easiest activity that everybody in the audience can do when they get back from the conference.

Dr. Jakob Nielsen ( is a User Advocate specializing in Web usability and a principal of Nielsen Norman Group (, which he co-founded with Dr. Donald A. Norman, former Vice President of Apple Research. Until 1998, Dr. Nielsen was a Sun Microsystems Distinguished Engineer and led that company's Web usability efforts starting with the original design of SunWeb in early 1994. His previous affiliations include the IBM User Interface Institute, Bell Communications Research, and the Technical University of Denmark. Nielsen's most recent book, Designing Web Usability: The Practice of Simplicity has approximately 250,000 copies in print in 11 languages. In its review, Business Week said that this book "should [...] be read by any executive with responsibility for managing online operations". Nielsen's Alertbox column about Web usability has been published on the Internet since 1995 ( and currently has about 200,000 readers. Nielsen has been called "the guru of Web page usability" (The New York Times), "the smartest person on the Web" (ZDNet), "knows more about what makes Web sites work than anyone else on the planet" (Chicago Tribune), and "the next best thing to a true time machine" (USA Today). He holds 51 United States patents, mainly on ways to make the Internet easier to use.

Jim Bair
Senior Vice President
KM, Strategy Partners International

Content Management: Vendors in Search of a Market or Real Value?
Tuesday, May 1

Amidst unprecedented competition, software vendors are redefining themselves in record time. No longer do vendors merely issue a new version or product release -- they regularly redefine the company's business. Document management and workflow vendors, having tried knowledge management all too briefly, are now "content management companies". Enterprise Information Portal vendors cannot break out of the retrieval business. E-commerce vendors have discovered there's more to e-life than transactions. Most vendors are in e-business, a concept that no longer differentiates. To make sense of the content management industry, we will:

  • Look at where the industry has been to understand where it is going
  • Defy market confusion and define content management
  • Review the content management value proposition
  • Identify danger points in implementing content management
  • Present an overview of the content management players

Jim Bair, Senior Vice President, Strategy Partners International, has over 30 years of leadership experience in the computer industry. He is also a co-founder of Knowledgen, Inc., on the advisory board for several software companies and the Syracuse University School of Information where he also lectures on knowledge management. Recently, as Research Director, Gartner Group, he was responsible for Knowledge Management (KM) technology and founded the KM practice. Previously, he founded the Cooperative Systems Consultancy, and held senior management and technical positions at Xerox Integrated Systems, Hewlett-Packard Information Systems Group, and at Bell-Northern Research. In the 1970s, he was a Senior Scientist at Stanford Research Institute, serving on the team that invented the mouse, hypertext, and windows. He has published three books, chaired several conferences, published over seventy research papers, and delivered keynote speeches on five continents. He has consulted to over 100 major enterprises including Microsoft, IBM, Bank of America, PricewaterhouseCoopers and AT&T. He has been quoted in numerous publications including the Financial Times, Wall Street Journal, Washington Post, USA Today and hundreds of industry and research periodicals and books.

Alfred Grasso
Vice President, CIO
The MITRE Corporation

From Knowledge to Collaboration: A Vision for the Internet Enabled Enterprise
Wednesday, May 2

Collaboration and knowledge sharing are fundamental principles that guide many successful organizations. As a not-for-profit corporation chartered to work in the public interest, MITRE strongly believes that our partners benefit from our ability to share information and transfer knowledge in all that we do. Through sustained investment, focus, and leadership, MITRE has developed a nationally recognized Intranet and a vision for the future. Today at MITRE, project files are shared broadly; information is easily retrieved; talent and expertise is freely sought and easily found; and more and more business is conducted through web-based applications and services. In the future, MITRE seeks to leverage this investment and leadership to build sustainable communities that address the nation's most complex issues and collaborate across the broadest of resources to deliver the most informed solutions. Mr. Grasso's keynote will focus not only on describing our vision for a future, internet-enabled enterprise, but also on the steps, systems, and processes that are helping to turn that vision into a reality.

Alfred Grasso is vice president and chief information officer for MITRE. He is responsible for the corporation's information technology resources, including technology transition and infrastructure. Mr. Grasso is also responsible for the way MITRE uses its information technologies throughout its customer programs; and he is charged with maintaining and promoting the information technology reputation of the corporation.